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We Teach People How to Listen to Accomplish
Most negotiators will tell you that you have to settle for less to get what you want. Here at The Black Swan Group, we believe in something different.
Our CEO and founder says it best: Never Split the Difference™. Through deep listening focused on genuine curiosity and active reciprocity, you can gather the information needed to achieve your desired outcomes and build success.
How We Got Our Start
For years, Chris Voss, our founder and CEO, went head to head with some of the world’s most notorious criminals as the FBI’s lead international kidnapping negotiator. He worked as a representative of the National Security Council’s Hostage Working Group and represented the United States as an expert in kidnapping negotiations at international conferences sponsored by the G8.
Since 2008, Chris and The Black Swan team have traveled the globe to share their knowledge and experience with others.
Latest Resources
Communication Techniques
Polite to Powerful: The Two-Millimeter Shift to Elevated Conversations
Communication Techniques
6 Powerful Strategies for Turning Disappointment Into Opportunity
Communication Techniques
Taking the Mystery Out of Calibrated Questions
Communication Techniques
Stop Chasing 'Yes': The Game-Changing Negotiation Hack You Need to Know
Tactical Empathy
Why Accusation Audits are not confessions
Tactical Empathy