Fundamentals of Handling Difficult Negotiations

 For 1 hour a week for 3-weeks you'll learn skills for confrontation, dealing with attacks in negotiation, and building rapport without common ground. In the first session, we will provide you with the talking points and skills to engage in a confrontation that leads to a productive outcome without damaging the relationship.

We will answer the question, “How do you make a soft approach to a sensitive situation without inflaming the interaction?”.  The second session will provide you with the tools to handle intense emotions from your counterpart.  In this session, we answer the question, “How do I hold my ground or simply say no without derailing our progress?”.

The third and last session, will provide you with the tools to build trust with anyone, including counterparts that you have nothing in common with. In this session, we answer, “How do I become a trusted advisor without engaging in the beat-around-the-bush common ground conversation?”

• Session 1: Tools for Confrontation
• Session 2: Tools for Dealing with Attacks
• Session 3: Tools for Rapport and Information Gathering