Image Alt

Maya Voss

Maya Voss – Director of Marketing

Maya Voss, the Director of Marketing at The Black Swan Group, manages daily marketing strategy and operations for the brand. Her oversight includes public relations, events, sales, content strategy, and all other areas of external marketing. Maya was previously responsible for maintaining Chris Voss’ public and private speaking engagements.


Prior to joining Black Swan, Maya held multiple roles in sales leadership, handling outside sales for Rhode Island Novelty and launching the sales division at Imagine Easy Solutions. At Imagine Easy Solutions, she took an active role as an early employee and Director of Sales, hiring and leading a team of 12 and overseeing the launches of new products and tools. Since graduating from Bryant University in 2008, she has been passionate about optimizing end-to-end customer experiences.

Meet the Rest of the Team

Chris Voss

CEO & Founder, Author

Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”

Brandon Voss

Director of Training & Operations

Brandon is an expert trainer, coach and the thought leaders behind negotiator personality types. In addition to leading up corporate training, Brandon manages the behind the scenes of the business.

Derek Gaunt

Expert Trainer & Coach

With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world.

Irene R. Betancourt

Isaac is an 82nd Airborne Division war veteran and retired Arlington County Police Officer, where he served as a hostage negotiator for over 20 years.