Brandon Voss is the Director of Training & Operations
Since Black Swan’s inception in 2008, Brandon has established assessment procedures for new clients that take their needs, situations, and corporate culture into account so Black Swan’s approach can be customized to each client.
Brandon is the thought leader at Black Swan regarding negotiator types. He has made it his mission to teach clients how to identify the basic types of negotiators and has developed a methodology for dealing with each type in the most successful way.
Brandon’s background is in sales. He has done retail sales for Macy’s and business-to-business sales for Verizon. Based on his extensive experience with various selling approaches he has been instrumental in adapting the FBI hostage negotiation techniques to the business world. Realizing that the timetable is different in the business world than in high-stakes hostage situations, he created the “Short Game” – a needs assessment procedure that helps in the critical discovery process phase of negotiation.
In addition to training clients, Brandon has guest lectured at USC Marshall School of Business, Georgetown McDonough School of Business and organizations like Policy Innovators in Education.
Meet the Rest of the Team
CEO & Founder, Author
Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”
Director of Events & Marketing
Maya has over 10 years of sales and marketing experience. She coordinates speaking at client events for the team and also is the hard work behind The Black Swan Group’s live seminars.
Expert Trainer & Coach
With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world.