Field-tested negotiation techniques for when compromise isn’t an option.
Hostage negotiators can’t split the difference, saving only half of the hostages isn’t an option. We teach you skills that have saved lives and will save your deals.
Our approach provides specific, actionable skills for navigating the negotiation process. Based in emotional intelligence and human nature, these skills transcend culture, build trust, and uncover the other side’s value system. By identifying the ‘Black Swans’ in a negotiation, you can effectively influence the other side’s decision making.
Our simple yet counter-intuitive skills, take emotional intelligence and intuition to the next level, giving you the edge in any negotiation.
The Black Swan Difference
Just because it’s simple, doesn’t mean it’s easy. Changing years of existing behaviors is a challenge and can take time.
We’ve found that the best ways to increase retention is to:
CEO & Founder, Author
Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, ``Never Split The Difference.``
Expert Trainer, Coach, Author
With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world. He is the author of Ego, Authority, Failure.
Director of Training & Operations
Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the behind the scenes of the business.
Isaac R. Betancourt
Isaac is an 82nd Airborne Division war veteran and retired Arlington County Police Officer, where he served as a hostage negotiator for over 20 years.
Director of Events & Marketing
Maya has over 10 years of sales and marketing experience. She coordinates speaking at client events for the team and also is the hard work behind The Black Swan Group's live seminars.