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Our Team

We're here to help you get more out of life.

Our Approach

Field-tested negotiation techniques for when compromise isn’t an option.

Hostage negotiators can’t split the difference, saving only half of the hostages isn’t an option. We teach you skills that have saved lives and will save your deals.

Our approach provides specific, actionable skills for navigating the negotiation process. Based in emotional intelligence and human nature, these skills transcend culture, build trust, and uncover the other side’s value system. By identifying the ‘Black Swans’ in a negotiation, you can effectively influence the other side’s decision making.

Our simple yet counter-intuitive skills, take emotional intelligence and intuition to the next level, giving you the edge in any negotiation.

The Black Swan Difference

Just because it’s simple, doesn’t mean it’s easy. Changing years of existing behaviors is a challenge and can take time.
We’ve found that the best ways to increase retention is to:

Teach In Your World

Before training, we’ll discuss what your team’s challenges are and what skills they need to address those challenges. This enables our instructors to ensure that we focus not just on the skills your people need, but also on how the skills fit into their world.

Focus on Each Individual

We want every attendee to walk away having participated and had their questions answered. To make sure this happens we use a 2-man instructor team and have cap on the number of attendees per training. This means no one hides in the back or walks away not understanding how to implement skills.

Let Practice Make Perfect

The best way for adults to learn is by doing. Our training has a limited amount of didactic instruction. Attendees will spend more time using the skills, than sitting down hearing about them. We’ll make use of learning exercises and case studies.

Coach To Success

Post-training, we’ll have virtual consulting sessions with your team. These sessions allow attendees to share their success and struggles in applying the skills in their world. Our 2-man instructor team provides specific feedback to help attendee overcome hurdles.

Our Team

Chris Voss

CEO & Founder, Author

Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, ``Never Split The Difference.``

Derek Gaunt

Expert Trainer, Coach, Author

With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world. He is the author of Ego, Authority, Failure.

Brandon Voss

Director of Training & Operations

Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the behind the scenes of the business.

Isaac R. Betancourt

Isaac is an 82nd Airborne Division war veteran and retired Arlington County Police Officer, where he served as a hostage negotiator for over 20 years.

Maya Voss

Director of Marketing

Maya manages daily marketing strategy and operations for the brand. Her oversight includes public relations, events, sales, content strategy, and all other areas of external marketing.