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Isaac R. Betancourt

Isaac R. Betancourt

Isaac is an 82nd Airborne Division war veteran and retired Arlington County Police Officer, where he served as a hostage negotiator for over 20 years.

Isaac was one of the first responders to assist during the attack at the Pentagon during 9-11. Among many other achievements, Isaac developed and taught a class at the Police Academy, aimed at First Responders on how to negotiate during difficult situations.

Meet the Rest of the Team

Chris Voss

CEO & Founder, Author

Chris has 24 years of FBI experience and was the former FBI Lead International Kidnapping Negotiator. Chris is the author of negotiation best-seller, “Never Split The Difference.”

Brandon Voss

Director of Training & Operations

Brandon is an expert trainer, coach and the thought leader behind negotiator personality types. In addition to leading up corporate training, Brandon manages the behind the scenes of the business.

Maya Voss

Director of Events & Marketing

Maya has over 10 years of sales and marketing experience. She coordinates speaking at client events for the team and also is the hard work behind The Black Swan Group’s live seminars.

Derek Gaunt

Expert Trainer & Coach

With 29 years of experience, Derek has commanded and trained police department hostage negotiation teams. An expert trainer and coach, Derek has trained across the US and around the world.