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Tactical Empathy™ is the heart of the Black Swan Method of negotiation. In this foundational course, you’ll gain an understanding of the importance of Tactical Empathy, why empathy should be the principal starting place for negotiations, and the difference between empathy and sympathy—and why they aren’t interchangeable.
Discover the transformative Quick 2+1™ negotiation technique, integrating Label™, Mirror™, and Dynamic Silence™. Designed for beginners and taught by experts, this course unveils strategies to enhance conversations and outcomes.
In this course, discover the secrets to navigating a dynamic world, mastering techniques that apply from everyday scenarios to high-stakes negotiations. Join experts Troy Smith and Jorge Gayle, with a combined experience of 30+ years in negotiation and business, and elevate your skills to become a top-tier negotiator.
In this introductory lecture-based course, you'll get acquainted with the Negotiation 9 (N9). These are the core skills of The Black Swan Method™, a communication approach designed to demonstrate tactical empathy, build rapport, and achieve trust-based influence.
Black Swan Group offers an online course with chapter videos delivered monthly that can be viewed at your convenience. With more than eight hours of content split across 12 chapters, this course offers updated concepts from the book, exercises for practicing the skills, and a dynamic final simulation to test your knowledge.
This session will focus on our Fab Five Skills for Females. We'll share a review of each skill and dive into why they are the best skills for women. With each skill, we'll highlight some of the best places to use them in a conversation (like when you need to address patronizing behavior), why women are more naturally equipped to excel at using these skills, and also the nuances to be aware of when using them.
Master the art of negotiation with our comprehensive bundle. Begin with a mindset-focused approach to enhance your negotiation performance, then explore the foundational skills of the Black Swan Method in our Negotiation 9 course. Learn Tactical Empathy to negotiate effectively, build valuable relationships, and uncover the top 10 Laws of Negotiation Gravity to prepare for and execute successful negotiations and difficult conversations.
Learn how to implement tactical empathy to connect with clients, close more contracts, waste less time, and gain referrals.
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Learn more about our course offerings, keynotes, and live events. Gain the skills you need to become a tactful, strategic negotiator in your professional and personal life.
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In-person seminars that help you achieve Tactical Empathy and improve your negotiation skillset.