Tactical Empathy

How You Can Address Negativity During Negotiations

Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...

Tone

4 Ways Tone Can Negatively Impact Negotiations

Often, we say things that are not received how we expect because we use the wrong tone.

Communication Techniques

3 Ways Tone Can Make or Break a Deal

Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...

Communication Techniques

Mastering Tone in Negotiations & Why It Matters

Everyone’s heard the famous adage: It’s not what you say, but how you say it.