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Discovering Black Swans: Turning Everyday Moments into Big Wins
Picking up from where we left off—the hospital room, the nurse, the unexpected rapport. Tone and Tactical Empathy® cracked the door open, but what...
How Tone, Rapport, and Tactical Empathy® Saved My Day at the Hospital on the Recovery Gurney
Waking up from anesthesia is like getting shoved into a world that doesn’t make sense. Sounds are too loud. Lights are too bright. Your own body...
Timing Your Calibrated Question: How to Use “How Am I Supposed to Do That?” Effectively
"How am I supposed to do that?"—it's one of the most powerful phrases in negotiation, but most people fumble the timing. This Calibrated Question, an...
Leadership: Challenges, Tactical Empathy®, and Avoiding Common Mistakes
Leadershipis inherently challenging. It demands not only the ability to guide but also to inspire others to collaborate and achieve a shared vision....
Stop Chasing 'Yes': The Game-Changing Negotiation Hack You Need to Know
For years, the negotiation world was obsessed with chasing "yes." We’ve been conditioned to believe that every step toward an agreement should be...
Why Accusation Audits are not confessions
Let’s dive into something I get asked a lot: what exactly are Accusation Audits, and why aren’t they confessions? I know, the term sounds a little...
How To Instantly Create Collaboration to Get What You Want
The Black Swan Group has created a list of 10 Magic Wand phrases to instantly transform any negotiation. I will be revealing each of these in a...
Key Concerns for Different Negotiation Conflict Personality Types: Likability vs. Being Liked
In the world of high-stakes negotiation, understanding the interplay between likability and the psychological need to be liked is crucial. These two...
Why You Want to be Likable More Than Being Liked for Successful Negotiations
The Premise of Likability vs. Being Liked in Negotiation In negotiation, the concepts of being likable and being liked are often confused, yet they...
How You Can Address Negativity During Negotiations
Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...
How to Respond to Verbal Attacks
Verbal attacks can happen in both personal and professional settings, triggering emotional responses that can cloud our judgment and derail...
Stop Being a Doormat - How Tactical Empathy® Strengthens Your Position!
The Misconception: Empathy Equals Weakness