Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
Stop Chasing 'Yes': The Game-Changing Negotiation Hack You Need to Know
For years, the negotiation world was obsessed with chasing "yes." We’ve been conditioned to believe that every step toward an agreement should be...
Why Accusation Audits are not confessions
Let’s dive into something I get asked a lot: what exactly are Accusation Audits, and why aren’t they confessions? I know, the term sounds a little...
Timing Your Calibrated Question: How to Use “How Am I Supposed to Do That?” Effectively
"How am I supposed to do that?"—it's one of the most powerful phrases in negotiation, but most people fumble the timing. This Calibrated Question, an...
How To Instantly Create Collaboration to Get What You Want
The Black Swan Group has created a list of 10 Magic Wand phrases to instantly transform any negotiation. I will be revealing each of these in a...
Key Concerns for Different Negotiation Conflict Personality Types: Likability vs. Being Liked
In the world of high-stakes negotiation, understanding the interplay between likability and the psychological need to be liked is crucial. These two...
Why You Want to be Likable More Than Being Liked for Successful Negotiations
The Premise of Likability vs. Being Liked in Negotiation In negotiation, the concepts of being likable and being liked are often confused, yet they...
How You Can Address Negativity During Negotiations
Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...
How to Respond to Verbal Attacks
Verbal attacks can happen in both personal and professional settings, triggering emotional responses that can cloud our judgment and derail...
Stop Being a Doormat - How Tactical Empathy® Strengthens Your Position!
The Misconception: Empathy Equals Weakness
What’s the Difference Between Sympathy and Empathy?
People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...
Heal Strained Relationships: 4 Tactical Empathy™ Techniques for Negotiation Success
You may believe you deal with many different personality types in your personal and professional life. What steps do you take to make yourself more...
Fairness in Negotiations: 3 Myths That Hold You Back
“In life, you don’t get what’s fair, you get what you negotiate.” - Chris Voss