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What Is The Black Swan Group's Negotiation 9™ (N9™)?
The Black Swan Group’s Negotiation 9™ (N9™) are the nine skills that make it easy to achieve Tactical Empathy™ (TE™) —the best way to accomplish...
Why Good Cop, Bad Cop in a Negotiation is a Terrible Idea
If you’ve ever seen practically any movie that involves police officers, you’re familiar with the good cop/bad cop negotiation strategy. During an...
3 Ways You’re Stacking The Odds Against Yourself in Negotiations
At Black Swan, we teach our clients all sorts of tactics they can employ to achieve better outcomes in their personal and professional lives. For the...
Communication Skills: Did You Know There Are 5 Levels of Listening?
This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...
Communication Skills: How to Use a Cold Read and Accusation Audit
This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...
Methods of Persuasion: How to Use FBI Empathy
This blog was originally published on 6/12/2017 and updated on 7/30/2020. When you use empathy in the business world the way we learned to use it as...
The Simple Negotiation Tactic That Will Get You Hooked
Most of us want to get better at negotiation. And when we think of where to start after reading Never Split the Difference, the obvious choice for...
How Negotiation Tactics Work Together Like a Symphony
At The Black Swan Group, we teach a number of tactics that people like you can use to get better outcomes in your personal and professional lives. In...
3 Communication and Negotiation Skills You Should Master
Whether your goal is closing more deals, enhancing personal relationships, or simply having better conversations, improving your communication and...
Plan of Action to Improve Negotiation and Communication Skills
In order to improve your negotiation and communication skills, you need to decide to make the change in the first place. Being called upon to make...
The Right Way to Use Leverage in a Negotiation
There’s a fundamental mindset problem with trying to gain negotiation leverage: You’re trying to take advantage of the other side or the situation at...
Negotiation Tactics to Use Over Email, on the Phone, and Face to Face
Whenever you interact with someone—whether it’s over email, on the phone, or face to face—they tend to remember two things about your encounter: The...