Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
4 Ways Active Communication Can Lead to More Deals
Many humans have a hard time communicating clearly with other people. More often than not, we beat around the bush and talk in roundabout ways...
Negotiation Tactics and Leadership: Why the Two Work Together
Leaders are charged with promoting their organization’s mission and getting people to produce. To influence your direct reports to do what you want...
Components of Emotional Intelligence in Negotiation
The best negotiators and most effective leaders possess high levels of emotional intelligence, or a high emotional quotient (EQ), meaning the ability...
When to Focus an Accusation Audit™ Internally and Externally
If you’re new to the term, an Accusation Audit™ is a negotiation technique used to proactively address the negatives likely harbored by the other...
Communication and Negotiation Techniques When Dealing with a Board
When you deal with a board, you’re in a high-stakes negotiation. Whether your goal is buying a company, getting investment in a fund, or encouraging...
Negotiation Training: The Top 10 Black Swan Go-To Labels™
At Black Swan, we’re huge proponents of using Labels™ to arrive at the best outcomes. With an effective use of Labels, you’re able to unearth what...
Get The Best Deal with These 5 Negotiation Tips
Life is full of negotiations. Every time you’re in the middle of a conversation in which someone says I want or I need, you’re in a negotiation. From...
Negotiation Tactics: 3 Ways to Avoid Taking Yourself Hostage
A while back, I wrote about three ways negotiators take themselves hostage and what you can do to avoid making these same missteps. Since then, I’ve...
How to Become an Assertive Negotiator
Because you’re reading these words, chances are that you want to become an Assertive negotiator. Stop it! It’s time to let go of that desire. The...
Understanding Negotiation Roles and Responsibilities
In every negotiation, there are five distinct roles and responsibilities. In an ideal world, you would have five different people playing each of...
Negotiation Tactics That Every Woman Should Use
Women and men are treated differently in the workplace. That’s just the way it is. Over the years, The Black Swan Group has found that women have...
Why the Best Question Is the One You Never Ask
Questions are universally known as necessary mechanisms to gather information from another party. Although this still rings true to a certain extent,...