Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
Why Is Listening the Key to Active Communication?
Every person on this planet—regardless of where they hail from or their culture, ethnicity, or gender—wants someone else to understand their...
Black Swan Negotiation Skills Training: Quick 2+1™
We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set. At the end of the day,...
How to Negotiate Without Saying a Word
Is it ridiculous to think you can negotiate without saying a word? The infamous ratio The Black Swan Method™ teaches is 7:38:55. This means that the...
Black Swan Negotiation Skills Training: Mislabels
The Black Swan Group often recommends using Labels™ to describe emotions that are displayed, verbalized, or implied but not directly articulated. In...
What Type of Negotiation Are You Walking Into?
At a high level, The Black Swan Group believes that all negotiations are the same. Whenever you find yourself in a negotiation, regardless of the...
Negotiation Tips Post-Mortem: How to Identify Your Missteps
Here’s a negotiation tip: The world’s most effective negotiators understand that they can always sharpen their skills and improve, regardless of the...
Becoming a Master Negotiator: Trigger Kindness Moments Everyday
Want to become a master negotiator? Do these two things: Have a list of go-to phrases. Never be mean to someone who can hurt you by doing nothing....
Negotiation Tactics for Uncovering Black Swans in Conversations
Getting the negotiation outcomes you’re aiming for starts with uncovering the Black Swans in the deal. Simply put, Black Swans are the small, hidden...
How to Use Negotiation Tactics Over Chat Apps
Just because you can negotiate through chat apps and text messages doesn’t mean you should. Ultimately, every exchange you have over text should be...
Negotiation Tips: How to Negotiate with Coworkers, Colleagues, and Equals
The Black Swan Group often provides tips for negotiating with your direct reports and counterparts from other organizations. However, in this post,...
Real Estate Expert Negotiator: Which Goals Should You Pursue First?
When it comes to real estate negotiation—whether you’re representing a buyer or a seller—the first thing you want to do is understand what your...
Unlocking Negotiation Mastery: How the Black Swan Method + Continuous Improvement Make You Unstoppable
The Black Swan Method, born from Chris Voss’s decades of experience as an FBI hostage negotiator, is all about uncovering those hidden pieces of...