Tactical Empathy

How You Can Address Negativity During Negotiations

Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...

Negotiation Tactics

How Using Labels™ Can Help You Close More Deals

A Label™ is a negotiation skill that enables us to bring thoughts and sentiments left unsaid by our counterpart to the surface.

Mislabels

Mislabels and How They Can Impact Others

Mislabeling—using Labels™ to express an unspoken element of the conversation but getting it wrong—is a Black Swan skill many people use on accident....

Negotiation Tactics

How to Use Labels™ to Neutralize Negative Emotions in a Negotiation

Humans are wired to think negatively.