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How to Say “No” in a Negotiation
Saying no is the most assertive thing you can do in a negotiation, meaning you should only do it when absolutely necessary. We encourage clients to...
Black Swan Negotiation Skills Training: Quick 2+1™
We start every Black Swan live training session with the same exercise: the Quick 2+1™. It’s our foundational skill set. At the end of the day,...
Communication Skills: 3 Ways To Make “No” Work For You
Does yes really always mean yes? Absolutely not. When we say yes, we’re committing to something. And immediately after we’ve committed, we begin...
How To Get Buy-In With The 3 Most Effective Communication Techniques
This blog was originally published on 03/6/2017 and updated on 7/16/2020. Negotiation is an information-gathering process. It’s not about getting...
Let’s Put ‘Yes’ Out of Its Misery. ‘Yes’ Is Not Agreement.
At its very best, yes is only an aspiration, a hope. But hope is not a strategy, and aspiration is not agreement. Here’s why. When Never Split the...
3 Sales Negotiation Tips for Women
When a woman sits down at the negotiating table, her counterpart may harbor a number of preconceived notions about her, sometimes consciously but...
How to Build Rapport Quickly in Any Situation
At the end of the day, people like doing business with people they like. This is why it’s so important to build rapport as quickly as you can...
The Most Underutilized Negotiation Skill
The first time I ever handled a hostage negotiation, the whole thing was over in five minutes. I thought that negotiation was easy and that I was a...
What Is The Black Swan Group's Negotiation 9™ (N9™)?
The Black Swan Group’s Negotiation 9™ (N9™) are the nine skills that make it easy to achieve Tactical Empathy™ (TE™) —the best way to accomplish...
How to Prepare for a Virtual Job Interview
If we’ve learned one thing during COVID-19, it’s that it’s not that hard to maintain already-established relationships virtually. But what about...
How to Deal with Someone Who’s Using Black Swan Tactics on You
You enter a negotiation. What if there’s a Black Swan-trained ninja on the other side? In such a scenario, you’re most likely dealing with one of...
Negotiation Training: How To Make A Counter-Proposal?
This blog was originally published on 5/28/2018 and updated on 9/10/2020. When you’re responding to a counterproposal, you need to make sure you...