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Discovering Black Swans: Turning Everyday Moments into Big Wins
Picking up from where we left off—the hospital room, the nurse, the unexpected rapport. Tone and Tactical Empathy® cracked the door open, but what...
How Tone, Rapport, and Tactical Empathy® Saved My Day at the Hospital on the Recovery Gurney
Waking up from anesthesia is like getting shoved into a world that doesn’t make sense. Sounds are too loud. Lights are too bright. Your own body...
Leadership: Challenges, Tactical Empathy®, and Avoiding Common Mistakes
Leadershipis inherently challenging. It demands not only the ability to guide but also to inspire others to collaborate and achieve a shared vision....
Emotional Intelligence Rules for Delivering Bad News Successfully
Delivering bad news is never easy, but it’s an inevitable part of personal and professional life. How you communicate bad news can impact...
From Hostage Negotiations to Happy Marriages: The Secret Communication Hack You Need
Let’s dive into one of my favorite topics—relationships. Whether it’s at home, at work, or somewhere in between, relationships are the foundation of...
Polite to Powerful: The Two-Millimeter Shift to Elevated Conversations
Tell me more… At first glance, the phrase “Tell me more” seems like an impactful and thoughtful statement. Often, it is used as a polite prompt to...
6 Powerful Strategies for Turning Disappointment Into Opportunity
Moving on from disappointment without burning bridges is a delicate balancing act. It requires self-awareness and the right communication techniques...
How You Can Address Negativity During Negotiations
Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...
What’s the Difference Between Sympathy and Empathy?
People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...
Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use
As former FBI negotiators and professional negotiation coaches, we spend a lot of time thinking and talking about emotional intelligence (EQ)....