Communication Techniques

Polite to Powerful: The Two-Millimeter Shift to Elevated Conversations

Tell me more… At first glance, the phrase “Tell me more” seems like an impactful and thoughtful statement. Often, it is used as a polite prompt to...

Communication Techniques

6 Powerful Strategies for Turning Disappointment Into Opportunity

Moving on from disappointment without burning bridges is a delicate balancing act. It requires self-awareness and the right communication techniques...

Tactical Empathy

How You Can Address Negativity During Negotiations

Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...

How to Negotiate

What’s the Difference Between Sympathy and Empathy?

People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...

Emotional Intelligence

Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use

As former FBI negotiators and professional negotiation coaches, we spend a lot of time thinking and talking about emotional intelligence (EQ)....