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How You Can Address Negativity During Negotiations
Tactical Empathy

How You Can Address Negativity During Negotiations

Negotiations can often feel like navigating a minefield, where misunderstandings and unmet expectations give rise to negativity that can derail...
What’s the Difference Between Sympathy and Empathy?
How to Negotiate

What’s the Difference Between Sympathy and Empathy?

People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...
Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use
Emotional Intelligence

Negotiation Training: 5 Crucial Aspects of Emotional Intelligence You Forget to Use

As former FBI negotiators and professional negotiation coaches, we spend a lot of time thinking and talking about emotional intelligence (EQ)....

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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