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3 Communication and Negotiation Skills You Should Master
Whether your goal is closing more deals, enhancing personal relationships, or simply having better conversations, improving your communication and...
Plan of Action to Improve Negotiation and Communication Skills
In order to improve your negotiation and communication skills, you need to decide to make the change in the first place. Being called upon to make...
Communication at Work: Treating Employees like Humans
Most people can relate to the proverbial “mean boss,” because unfortunately, we’ve all dealt with someone like this during our career. And it’s not...
What's the Difference Between Active Communication and Active Listening?
In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities,...
Communication at Work: Why Hearing "No" Should Be Your Goal
Many of the negotiation techniques we teach at Black Swan Group are part of a “no” strategy. We discuss ways to make “no” work for you in a...
Communication at Work: Are You Being Too Nice at the Negotiation Table?
When we’re faced with a difficult negotiation, many of us make the mistake of thinking that niceness will help us get what we want. To make ourselves...
Communication at Work: How to Nail Your Elevator Pitch
I’ll be honest—I’m not a fan of the elevator pitch. The idea of preparing a 30-second sales speech in which you explain your idea or solution and why...
5 Effective Communication Techniques for Managing People
There’s no shortage of bad managers in the world. Most of them aren’t inherently evil people—they’re simply poor communicators. Being an effective...
4 Ways To Improve Your Team's Communication
There’s a difference between negotiating at the same time and negotiating as a team. If you’re laser-focused on getting your turn to speak and...
Communication Skills: Hang a Label™ on It
Labeling™ is a communication skill that enables us to identify the dynamics, emotions, and circumstances implied or verbalized by our counterpart.
Communication at Work: How to Negotiate A Higher Salary
What happens when you trigger “That’s right” several times in a salary negotiation? How about getting a salary offer 41% higher than you expected?...
Communication Skills: How To Get Buy-in Starting With “No”
Think of this as “You had me at ‘no’” meets “think like Elon Musk.”