Communication Techniques

Communication Skills: 3 Ways To Make “No” Work For You

Does yes really always mean yes? Absolutely not. When we say yes, we’re committing to something. And immediately after we’ve committed, we begin...

Communication Techniques

How To Get Buy-In With The 3 Most Effective Communication Techniques

This blog was originally published on 03/6/2017 and updated on 7/16/2020. Negotiation is an information-gathering process. It’s not about getting...

Communication Techniques

How to Deal with a Boss Who’s a Bully (and a Micromanager)

The secret to getting the upper hand in a negotiation is giving the other side the illusion of control. There is great power in deference, especially...

Communication Techniques

4 Ways Active Communication Can Lead to More Deals

Many humans have a hard time communicating clearly with other people. More often than not, we beat around the bush and talk in roundabout ways...

Communication Techniques

How to Improve Your Communication Skills to Network Effectively

We’re all drawn to interesting people. Here’s how to improve your communication skills and become the most interesting person in the room. Start with...

Communication Techniques

Communication and Negotiation Techniques When Dealing with a Board

When you deal with a board, you’re in a high-stakes negotiation. Whether your goal is buying a company, getting investment in a fund, or encouraging...

Communication Techniques

5 Tips for Improving Communication in the Workplace

Poor communication can have a devastating impact on any workplace environment. Not only does it derail productivity, frustrate employees, and damage...

Communication Techniques

The Conflict Resolution Strategies That Will Save Your Relationships

To get your point across AND save your relationships, implement this mechanism when you’re in a disagreement: “Before I disagree, let me make sure I...

Communication Techniques

How to Approach Difficult Conversations with Co-workers

Though I’ve retired from active duty, I’m still a reserve deputy in my local county. Recently, a new assistant chief came into the department and...

Communication Techniques

4 Ways to Get Everything You Want in a Contract Negotiation

Every negotiator wants the same thing: getting exactly what we want every time we sit down at the table.

Communication Techniques

The Most Underutilized Negotiation Skill

The first time I ever handled a hostage negotiation, the whole thing was over in five minutes. I thought that negotiation was easy and that I was a...

Communication Techniques

What Is The Black Swan Group's Negotiation 9™ (N9™)?

The Black Swan Group’s Negotiation 9™ (N9™) are the nine skills that make it easy to achieve Tactical Empathy™ (TE™) —the best way to accomplish...