Communication Techniques

How to Help Your Kids Deal with Bullying

Is your child getting bullied at school? If you encourage the use of Tactical Empathy®, it can help them navigate this challenging situation.

Communication Techniques

How to Improve Communication with Your Coworkers and Manager

How important is communication in the workplace? A 2022 Forbes article revealed the results of several studies that illuminated how the lack of...

Communication Techniques

3 Ways Tone Can Make or Break a Deal

Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...

Communication Techniques

Mastering Tone in Negotiations & Why It Matters

Everyone’s heard the famous adage: It’s not what you say, but how you say it.

Communication Techniques

Navigating Friendships Using Tactical Empathy

A friend hasn’t reached out to you in a while.

Communication Techniques

Using the Quick 2+1™ in Your Personal Life

When you’re in a conversation and someone wants or needs something, you’re in the middle of a negotiation—even when you’re talking to a family member...

Communication Techniques

How to Use Negotiation Skills to Earn a Free Suitcase

Recently, I helped one of my colleagues “earn” a free suitcase by using Black Swan skills. She was staying at a hotel in Detroit for a work...

Communication Techniques

Overcome Weaknesses as a Negotiator: Assertive Personality

Whenever you find yourself at an impasse in a negotiation, you need to know how you got there. We need to admit that the approach we use to get...

Communication Techniques

Does Eye Contact Help or Hurt a Negotiation?

Eye contact can make or break a negotiation. Too much eye contact can make your counterpart very uncomfortable. If you are engaged in a conversation...

Communication Techniques

Why Explaining Too Early Is Hurting Your Closing Rate

As Ronald Reagan once said: If you’re explaining, you’re losing. So if you’re constantly explaining at the negotiation table, your closing rate will...

Communication Techniques

3 Communication Skills to Close Deals Faster

The Black Swan Group has a saying: It’s not a sin to not get the deal, but it is a sin to take a long time to not get the deal. Next time you find...

Communication Techniques

5 Ways to Control Your Emotions During Negotiations

Even the most talented negotiators struggle with their emotions from time to time. At the end of the day, emotions are one thing we can’t fully...