Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
How Dynamic Silence™ Can Boost Communication in the Workplace
Work conversations can be very transactional. It’s not uncommon for professionals to have a different version of the same conversation over and over...
Using Dynamic Silence™ to Improve Personal Relationships
One of our most effective negotiation skills, Dynamic Silence™, doesn’t even require you to talk.
How to Help Your Kids Deal with Bullying
Is your child getting bullied at school? If you encourage the use of Tactical Empathy®, it can help them navigate this challenging situation.
How to Improve Communication with Your Coworkers and Manager
How important is communication in the workplace? A 2022 Forbes article revealed the results of several studies that illuminated how the lack of...
3 Ways Tone Can Make or Break a Deal
Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...
Mastering Tone in Negotiations & Why It Matters
Everyone’s heard the famous adage: It’s not what you say, but how you say it.
Navigating Friendships Using Tactical Empathy
A friend hasn’t reached out to you in a while.
Using the Quick 2+1™ in Your Personal Life
When you’re in a conversation and someone wants or needs something, you’re in the middle of a negotiation—even when you’re talking to a family member...
How to Use Negotiation Skills to Earn a Free Suitcase
Recently, I helped one of my colleagues “earn” a free suitcase by using Black Swan skills. She was staying at a hotel in Detroit for a work...
Overcome Weaknesses as a Negotiator: Assertive Personality
Whenever you find yourself at an impasse in a negotiation, you need to know how you got there. We need to admit that the approach we use to get...
Does Eye Contact Help or Hurt a Negotiation?
Eye contact can make or break a negotiation. Too much eye contact can make your counterpart very uncomfortable. If you are engaged in a conversation...
Why Explaining Too Early Is Hurting Your Closing Rate
As Ronald Reagan once said: If you’re explaining, you’re losing. So if you’re constantly explaining at the negotiation table, your closing rate will...