Communication Techniques

Understanding Tone and Triggering: A Story of Communication Dynamics

Imagine walking into a negotiation room, where three distinct characters are waiting to discuss a deal. There's the Analyst, quietly focused on their...

Communication Techniques

Mastering Negotiations: Countering Yes Tie-downs for Greater Control

What Steps Are Necessary To Counter The Use Of Yes Tie-downs? The Black Swan Group works hard to give you the edge in negotiations and difficult...

Communication Techniques

Key Concerns for Different Negotiation Conflict Personality Types: Likability vs. Being Liked

In the world of high-stakes negotiation, understanding the interplay between likability and the psychological need to be liked is crucial. These two...

Communication Techniques

Why You Want to be Likable More Than Being Liked for Successful Negotiations

The Premise of Likability vs. Being Liked in Negotiation In negotiation, the concepts of being likable and being liked are often confused, yet they...

Communication Techniques

Overcoming Sales Objections Part 3: Decision-Maker and Trust-Related Sales Objections

Handling objections related to decision-makers and trust is crucial for closing sales. The Black Swan Group’s approach focuses on understanding how...

Communication Techniques

Overcoming Sales Objections Part 2: Budget and Provider Objections

Budget constraints and existing provider relationships are two of the most common objections faced by salespeople. These objections, often leave...

Communication Techniques

Negotiation Skills for Handling Sales Objections More Effectively

Handling sales objections effectively is crucial for any salesperson. Too often, objections are taken at face value, leading to missed opportunities...

Communication Techniques

10 Phrases That Reveal (Dangerous) Hidden Negotiations

The most dangerous negotiation is the one you don’t know you’re in.” What hidden negotiations drain your time (your most valuable commodity) each and...

Communication Techniques

How Poor Communication Can Negatively Impact Your Relationships

It’s always the classic scenario: the dreaded, terrible first date. We see it all the time on reality TV or social media— one person talked about...

Communication Techniques

Using Dynamic Silence™ to Better Connect with Your Teenager

If you want to connect with your teenager on a deeper level, stop talking so much.

Communication Techniques

How Dynamic Silence™ Can Boost Communication in the Workplace

Work conversations can be very transactional. It’s not uncommon for professionals to have a different version of the same conversation over and over...

Communication Techniques

Using Dynamic Silence™ to Improve Personal Relationships

One of our most effective negotiation skills, Dynamic Silence™, doesn’t even require you to talk.