Communication Techniques

Overcoming Sales Objections Part 3: Decision-Maker and Trust-Related Sales Objections

Handling objections related to decision-makers and trust is crucial for closing sales. The Black Swan Group’s approach focuses on understanding how...

Communication Techniques

Overcoming Sales Objections Part 2: Budget and Provider Objections

Budget constraints and existing provider relationships are two of the most common objections faced by salespeople. These objections, often leave...

Communication Techniques

Negotiation Skills for Handling Sales Objections More Effectively

Handling sales objections effectively is crucial for any salesperson. Too often, objections are taken at face value, leading to missed opportunities...

Communication Techniques

10 Phrases That Reveal (Dangerous) Hidden Negotiations

The most dangerous negotiation is the one you don’t know you’re in.” What hidden negotiations drain your time (your most valuable commodity) each and...

Communication Techniques

How Poor Communication Can Negatively Impact Your Relationships

It’s always the classic scenario: the dreaded, terrible first date. We see it all the time on reality TV or social media— one person talked about...

Communication Techniques

Using Dynamic Silence™ to Better Connect with Your Teenager

If you want to connect with your teenager on a deeper level, stop talking so much.

Communication Techniques

How Dynamic Silence™ Can Boost Communication in the Workplace

Work conversations can be very transactional. It’s not uncommon for professionals to have a different version of the same conversation over and over...

Communication Techniques

Using Dynamic Silence™ to Improve Personal Relationships

One of our most effective negotiation skills, Dynamic Silence™, doesn’t even require you to talk.

Communication Techniques

How to Help Your Kids Deal with Bullying

Is your child getting bullied at school? If you encourage the use of Tactical Empathy®, it can help them navigate this challenging situation.

Communication Techniques

How to Improve Communication with Your Coworkers and Manager

How important is communication in the workplace? A 2022 Forbes article revealed the results of several studies that illuminated how the lack of...

Communication Techniques

3 Ways Tone Can Make or Break a Deal

Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...

Communication Techniques

Mastering Tone in Negotiations & Why It Matters

Everyone’s heard the famous adage: It’s not what you say, but how you say it.