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7 Ways Leaders Can Promote Communication at Any Organization
Any organization is only as strong as its ability to communicate. When an organization lacks strong communication, staying aligned and keeping...
Mislabels and How They Can Impact Others
Mislabeling—using Labels™ to express an unspoken element of the conversation but getting it wrong—is a Black Swan skill many people use on accident....
How to Use Labels™ to Neutralize Negative Emotions in a Negotiation
Humans are wired to think negatively.
Dealing with an Over-Inflated Ego
For the most part, people don’t understand egos. When our counterpart has an ego, we don’t like it. We call folks with over-inflated egos...
10 Rules You Need to Break Right Now
1. Ask good questions – False You need to gather information–yet people hate being interrogated. Questions create friction, diminish rapport, and...
3 Ways Tone Can Make or Break a Deal
Your tone of voice is the first thing people notice about you. Tone is more than just volume—it’s a balance of your pitch, pace, timbre, intonation,...
Women and Tone
In the workplace, a woman’s tone of voice has a profound impact on how she’s perceived. If a woman should ever be wrongly thought of as whiny or...
Mastering Tone in Negotiations & Why It Matters
Everyone’s heard the famous adage: It’s not what you say, but how you say it.
Navigating Friendships Using Tactical Empathy
A friend hasn’t reached out to you in a while.
3 Signs It’s Time to Cut Your Losses and Move on to the Next Deal
According to Black Swan CEO and founder Chris Voss, it’s not a sin to not get a deal. However, it is a sin to take a long time to not get a deal.
Why You Need to Use No-Oriented Questions™ in a Negotiation
The goal of using No-Oriented Questions™ is to transition out of eliciting a yes response from your counterpart and try to get them to agree by...
4 Negotiation Techniques Every Attorney Should Use
Author Raheel Farooq famously said: “Arguing with a lawyer is not the hardest thing in the world; not arguing is.” Everyone wants to make their...