Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
How to Respond to Verbal Attacks
Verbal attacks can happen in both personal and professional settings, triggering emotional responses that can cloud our judgment and derail...
How to Deliver Bad News
Few tasks in leadership are as daunting as delivering bad news. Whether it’s informing an employee about job termination or a team about budget cuts,...
Powerful Negotiation Techniques You Need to Use with Underperforming Employees
In every workplace, there are moments when employees might find themselves veering off course, whether due to distractions, personal issues, or...
Understanding Power Dynamics & The Impact They Have on Fear
One of the key Laws of Negotiation Gravity™ is that fear of loss is the single biggest driver of human decision making and behavior. When examining...
How Simply Listening Better Will Lead You to Better Negotiation Outcomes
If I were to poll our readership right now to determine how many of you think you're good listeners, more than half would raise their hand, which...
How Fear of Loss and Time Are Negatively Impacting Your Ability to Listen
In the seventh hour of the hostage negotiation, the team psychologist leaned over and delivered a chilling message.
Negotiating When You Don’t Like (or Respect) Someone
How to Negotiate Effectively Even When You Don't Respect the Other Side
Stop Being a Doormat - How Tactical Empathy® Strengthens Your Position!
The Misconception: Empathy Equals Weakness
Moving Between the Black Swan Skills
The Black Swan Method® consists of the Negotiation 9® skills which have been battle-tested and are proven to streamline difficult conversations as...
The Stealth Negotiation Superpower: Playfulness
Here’s how I stumbled over the new superpower of playfulness to make a delightful deal…And learned the optimum time of day to make a deal.
What’s the Difference Between Sympathy and Empathy?
People always confuse sympathy with empathy, but they are vastly different concepts. At a high level, sympathy is about using common ground and...
How to Handle Confrontations with Confidence and Skill
Confrontation is an inevitable part of life, whether it’s in personal relationships, the workplace, or any other setting where people interact....