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How To Win With Email: 4 Rules For Success
The business world runs on email. In fact, studies have found that the average professional receives 121 emails every day. Winning with email starts...
The Best Leadership Books of the Last Decade
Great leaders are always trying to develop new skills to increase their effectiveness. One of the easiest ways to do that is by learning tips and...
Using Personality Types to Improve Your Sales Skills
As American novelist Kurt Vonnegut wrote, it takes all kinds of people to make up a world.
Bullsh*t On Compromise
The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.
Communication at Work: Treating Employees like Humans
Most people can relate to the proverbial “mean boss,” because unfortunately, we’ve all dealt with someone like this during our career. And it’s not...
How To Negotiate Your Utility Bills Down
Are you spending more than you need to on utilities? Almost certainly, if we’re being honest. Renegotiating your utility bills on a regular basis is...
Negotiation Training: Setting Your Sales Team Up for Success
No one in sales wants to waste time ... because they can’t afford to.
How to Get a Refund with a Simple Email Mirror
The first two keys to effective emails are simple:
How to Get Better Offers When Negotiating Real Estate
Real estate is a tricky business. It’s a grind. Many buyers and sellers have a hard time trusting the real estate agents they work with. Clients can...
Leadership Intelligence: How Ego and Authority Impact Your Potential
In the world of hostage negotiation, it’s critical to be cognizant of the action imperative—pressure from our superiors to resolve an issue and get...
Are You Tactical-Empathy Curious?
First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.
What's the Difference Between Active Communication and Active Listening?
In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities,...