Negotiation Tactics

Are You Tactical-Empathy Curious?

First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.

Communication Techniques

What's the Difference Between Active Communication and Active Listening?

In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities,...

Improving Sales

Sales Email Magic: The Guaranteed Way to Get a Response

If you’ve never had someone go dark on you over email, don’t bother reading this blog article.

How to Negotiate

Negotiating Everyday Bills Like a Pro

A lot of people treat customer service reps like dirt. If the last person an agent talked with wasn’t rude to them, then the caller right before them...

How to Negotiate

How to Tell If Someone Is Bluffing

How do we know whether our counterpart is serious or just taking a position to try to outmaneuver us? And how do we protect the relationship while we...

Negotiation Training

Why You Should Attend a Negotiation Seminar

Are you satisfied with where you are right now? Are you confident that you’re not leaving money on the table? Are you certain that you’re not...

Negotiation Tactics

The 3 Laws of Leverage

There are generally three ways to think about leverage in negotiations:

Improving Sales

How to Choose the Right Negotiation Consulting Company

If you or your team is struggling to win deals, navigate a tricky business situation, or communicate effectively, it may be worth your while to...

How to Negotiate

Introducing "Ego, Authority, Failure" by Derek Gaunt

Are your employees struggling to stay motivated? If so, it might be them. But there’s a good chance that it’s actually you. In today’s business...

Communication Techniques

Communication at Work: Why Hearing "No" Should Be Your Goal

Many of the negotiation techniques we teach at Black Swan Group are part of a “no” strategy. We discuss ways to make “no” work for you in a...

How to Negotiate

How to Deal with a Liar During Negotiations

Our company used to say, “Yes is nothing without how.” But after years of negotiations, we’ve realized that this isn’t completely accurate. In...

Preparing to Negotiate

The Four-Step Process To Get You Better Offers

After receiving an offer, you may be asking yourself, “How do I know I got everything that I could have gotten?”