Communication Techniques

Communication at Work: Treating Employees like Humans

Most people can relate to the proverbial “mean boss,” because unfortunately, we’ve all dealt with someone like this during our career. And it’s not...

How to Negotiate

How To Negotiate Your Utility Bills Down

Are you spending more than you need to on utilities? Almost certainly, if we’re being honest. Renegotiating your utility bills on a regular basis is...

Improving Sales

Negotiation Training: Setting Your Sales Team Up for Success

No one in sales wants to waste time ... because they can’t afford to.

Email Negotiation

How to Get a Refund with a Simple Email Mirror

The first two keys to effective emails are simple:

Real Estate Negotiation

How to Get Better Offers When Negotiating Real Estate

Real estate is a tricky business. It’s a grind. Many buyers and sellers have a hard time trusting the real estate agents they work with. Clients can...

Leadership Skills

Leadership Intelligence: How Ego and Authority Impact Your Potential

In the world of hostage negotiation, it’s critical to be cognizant of the action imperative—pressure from our superiors to resolve an issue and get...

Negotiation Tactics

Are You Tactical-Empathy Curious?

First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.

Communication Techniques

What's the Difference Between Active Communication and Active Listening?

In negotiation training, the terms “active communication” and “active listening” get thrown around often. While these two terms share commonalities,...

Improving Sales

Sales Email Magic: The Guaranteed Way to Get a Response

If you’ve never had someone go dark on you over email, don’t bother reading this blog article.

How to Negotiate

Negotiating Everyday Bills Like a Pro

A lot of people treat customer service reps like dirt. If the last person an agent talked with wasn’t rude to them, then the caller right before them...

How to Negotiate

How to Tell If Someone Is Bluffing

How do we know whether our counterpart is serious or just taking a position to try to outmaneuver us? And how do we protect the relationship while we...

Negotiation Training

Why You Should Attend a Negotiation Seminar

Are you satisfied with where you are right now? Are you confident that you’re not leaving money on the table? Are you certain that you’re not...