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How Leadership Failure Looks Differently Than You Think
Leadership Skills

How Leadership Failure Looks Differently Than You Think

To many, leadership failure looks like a toxic boss scolding their employees and causing a mass exodus. But true leadership failure comes in other...

How Expert Negotiators Use “No” to Close

How Expert Negotiators Use “No” to Close

Yes is a useless word. When anything is really important, we don’t even bother with yes. It’s B.S. anyway and almost always fake. When it’s important...

5 Commonly Overlooked Characteristics of Effective Leadership
Leadership Skills

5 Commonly Overlooked Characteristics of Effective Leadership

Leaders have the power to make or break a company.

Influencing with Tactical Empathy: A Glimpse into our Negotiation Seminars
Negotiation Tactics

Influencing with Tactical Empathy: A Glimpse into our Negotiation Seminars

You’ve read the book. You keep tabs on our blog. Now, in an effort to sharpen your negotiation skills even further, you’re thinking about attending...

How to Use the Key to Tactical Empathy
How to Negotiate

How to Use the Key to Tactical Empathy

Everyone who grasps the importance of that’s right is making incredible breakthroughs in their negotiations. They are killing it. And you will, too....

Infographic: The Top 3 Negotiation Mistakes
Negotiation Mistakes

Infographic: The Top 3 Negotiation Mistakes

We negotiate salaries. We negotiate real estate. We negotiate with our utility providers. We negotiate with our friends and family. No matter what...

The Best Leadership Books of the Last Decade
Leadership Skills

The Best Leadership Books of the Last Decade

Great leaders are always trying to develop new skills to increase their effectiveness. One of the easiest ways to do that is by learning tips and...

Using Personality Types to Improve Your Sales Skills
Negotiation Tactics

Using Personality Types to Improve Your Sales Skills

As American novelist Kurt Vonnegut wrote, it takes all kinds of people to make up a world.

Bullsh*t On Compromise
Negotiation Tactics

Bullsh*t On Compromise

The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.

Communication at Work: Treating Employees like Humans
Communication Techniques

Communication at Work: Treating Employees like Humans

Most people can relate to the proverbial “mean boss,” because unfortunately, we’ve all dealt with someone like this during our career. And it’s not...

How To Negotiate Your Utility Bills Down
How to Negotiate

How To Negotiate Your Utility Bills Down

Are you spending more than you need to on utilities? Almost certainly, if we’re being honest. Renegotiating your utility bills on a regular basis is...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

Questions? We're here to help.