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3 Guaranteed Ways to Increase Your Communication Success
This blog was originally published on 11/23/2015 and updated on 9/10/2020. Everyone is always looking to increase their chances of success. It’s...
5 Reasons Fear-Based Leadership Is Ineffective
Show me a leader who uses fear to get the troops in line, and I’ll show you a toxic environment. Unfortunately, far too many leaders use fear to get...
Negotiation Skills Training: The Key to Disarming The Attack
This blog was originally published on 7/23/2018 and updated on 9/3/2020. When you go into a negotiation that is likely to be combative, there are...
The Three Types of Yeses You’ll Hear During a Negotiation
In the world of negotiation, the word yes doesn’t always mean the same thing. At The Black Swan Group, we teach that there are three different types...
3 Steps to See If You've Left Anything on the Table During a Negotiation
This blog was originally published on 10/26/2015 and updated on 8/27/2020. “How do I know whether I’ve gotten everything I could have out of a deal?”...
How to Be More Persuasive Over Email
This blog was originally published on 10/29/2018 and updated on 8/20/2020. Most people have mixed feelings about email. On one hand, email allows us...
How to Demonstrate Leadership Virtually
If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...
Communication Skills: Did You Know There Are 5 Levels of Listening?
This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...
How to Develop Your Mindset Before a Negotiation
In a previous post, we outlined the important role mindset—the set of attitudes, beliefs, and assumptions that governs your behavior—plays in...
Communication Skills: How to Use a Cold Read and Accusation Audit
This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...
How Your Mindset Affects Negotiation
Your mindset affects everything in a negotiation. It governs how you act, how you speak, and how you react to what the other side says. That’s why...
Methods of Persuasion: How to Use FBI Empathy
This blog was originally published on 6/12/2017 and updated on 7/30/2020. When you use empathy in the business world the way we learned to use it as...