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How to Be More Persuasive Over Email
This blog was originally published on 10/29/2018 and updated on 8/20/2020. Most people have mixed feelings about email. On one hand, email allows us...
How to Demonstrate Leadership Virtually
If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...
Communication Skills: Did You Know There Are 5 Levels of Listening?
This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...
How to Develop Your Mindset Before a Negotiation
In a previous post, we outlined the important role mindset—the set of attitudes, beliefs, and assumptions that governs your behavior—plays in...
Communication Skills: How to Use a Cold Read and Accusation Audit
This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...
How Your Mindset Affects Negotiation
Your mindset affects everything in a negotiation. It governs how you act, how you speak, and how you react to what the other side says. That’s why...
Methods of Persuasion: How to Use FBI Empathy
This blog was originally published on 6/12/2017 and updated on 7/30/2020. When you use empathy in the business world the way we learned to use it as...
How Little Can You Give and Still Get What You Want?
Most people head into a negotiation figuring out what they need to compromise on. They do their best to try and determine what little material thing...
The Simple Negotiation Tactic That Will Get You Hooked
Most of us want to get better at negotiation. And when we think of where to start after reading Never Split the Difference, the obvious choice for...
4 Types of Negotiations You Will Likely Find Yourself In
Anytime there is a want or need, you are in a negotiation. Normally, we attribute more importance to the negotiations that we perceive will result in...
How to Negotiate with Someone You Care About
Maybe a parent is negotiating with their kid about whether they can use the car this weekend. Maybe you’re in a 10-year business partnership and have...
How Negotiation Tactics Work Together Like a Symphony
At The Black Swan Group, we teach a number of tactics that people like you can use to get better outcomes in your personal and professional lives. In...