Corporate Training
Best for 20+ People
Keynotes and Speaking Engagements
Classes
Customized Coaching
Live Events
Who We Are
Our Difference
Learning Center
In the Media
Bookstore
5 Reasons Fear-Based Leadership Is Ineffective
Show me a leader who uses fear to get the troops in line, and I’ll show you a toxic environment. Unfortunately, far too many leaders use fear to get...
Negotiation Skills Training: The Key to Disarming The Attack
This blog was originally published on 7/23/2018 and updated on 9/3/2020. When you go into a negotiation that is likely to be combative, there are...
The Three Types of Yeses You’ll Hear During a Negotiation
In the world of negotiation, the word yes doesn’t always mean the same thing. At The Black Swan Group, we teach that there are three different types...
3 Steps to See If You've Left Anything on the Table During a Negotiation
This blog was originally published on 10/26/2015 and updated on 8/27/2020. “How do I know whether I’ve gotten everything I could have out of a deal?”...
How to Be More Persuasive Over Email
This blog was originally published on 10/29/2018 and updated on 8/20/2020. Most people have mixed feelings about email. On one hand, email allows us...
How to Demonstrate Leadership Virtually
If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...
Communication Skills: Did You Know There Are 5 Levels of Listening?
This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...
How to Develop Your Mindset Before a Negotiation
In a previous post, we outlined the important role mindset—the set of attitudes, beliefs, and assumptions that governs your behavior—plays in...
Communication Skills: How to Use a Cold Read and Accusation Audit
This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...
How Your Mindset Affects Negotiation
Your mindset affects everything in a negotiation. It governs how you act, how you speak, and how you react to what the other side says. That’s why...
Methods of Persuasion: How to Use FBI Empathy
This blog was originally published on 6/12/2017 and updated on 7/30/2020. When you use empathy in the business world the way we learned to use it as...
How Little Can You Give and Still Get What You Want?
Most people head into a negotiation figuring out what they need to compromise on. They do their best to try and determine what little material thing...