How to Negotiate with Difficult People
I’m on the wrong side of customs in Australia, and my bags are still inside. I’m not interested in getting stranded or missing my connection, and I’m...
3 Things We've Learned About Negotiation During COVID-19
We’ve all learned many things due to the COVID-19 pandemic. Over the past few months, we’ve even learned three new things about negotiation: You will...
3 Guaranteed Ways to Increase Your Communication Success
This blog was originally published on 11/23/2015 and updated on 9/10/2020. Everyone is always looking to increase their chances of success. It’s...
5 Reasons Fear-Based Leadership Is Ineffective
Show me a leader who uses fear to get the troops in line, and I’ll show you a toxic environment. Unfortunately, far too many leaders use fear to get...
Negotiation Skills Training: The Key to Disarming The Attack
This blog was originally published on 7/23/2018 and updated on 9/3/2020. When you go into a negotiation that is likely to be combative, there are...
The Three Types of Yeses You’ll Hear During a Negotiation
In the world of negotiation, the word yes doesn’t always mean the same thing. At The Black Swan Group, we teach that there are three different types...
3 Steps to See If You've Left Anything on the Table During a Negotiation
This blog was originally published on 10/26/2015 and updated on 8/27/2020. “How do I know whether I’ve gotten everything I could have out of a deal?”...
How to Be More Persuasive Over Email
This blog was originally published on 10/29/2018 and updated on 8/20/2020. Most people have mixed feelings about email. On one hand, email allows us...
How to Demonstrate Leadership Virtually
If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...
Communication Skills: Did You Know There Are 5 Levels of Listening?
This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...
How to Develop Your Mindset Before a Negotiation
In a previous post, we outlined the important role mindset—the set of attitudes, beliefs, and assumptions that governs your behavior—plays in...
Communication Skills: How to Use a Cold Read and Accusation Audit
This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...