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How to Negotiate with Difficult People
How to Negotiate

How to Negotiate with Difficult People

I’m on the wrong side of customs in Australia, and my bags are still inside. I’m not interested in getting stranded or missing my connection, and I’m...

3 Things We've Learned About Negotiation During COVID-19
Crisis Negotiation

3 Things We've Learned About Negotiation During COVID-19

We’ve all learned many things due to the COVID-19 pandemic. Over the past few months, we’ve even learned three new things about negotiation: You will...

3 Guaranteed Ways to Increase Your Communication Success
Communication Techniques

3 Guaranteed Ways to Increase Your Communication Success

This blog was originally published on 11/23/2015 and updated on 9/10/2020. Everyone is always looking to increase their chances of success. It’s...

5 Reasons Fear-Based Leadership Is Ineffective
Leadership Skills

5 Reasons Fear-Based Leadership Is Ineffective

Show me a leader who uses fear to get the troops in line, and I’ll show you a toxic environment. Unfortunately, far too many leaders use fear to get...

Negotiation Skills Training: The Key to Disarming The Attack
How to Negotiate

Negotiation Skills Training: The Key to Disarming The Attack

This blog was originally published on 7/23/2018 and updated on 9/3/2020. When you go into a negotiation that is likely to be combative, there are...

The Three Types of Yeses You’ll Hear During a Negotiation
Negotiation Training

The Three Types of Yeses You’ll Hear During a Negotiation

In the world of negotiation, the word yes doesn’t always mean the same thing. At The Black Swan Group, we teach that there are three different types...

3 Steps to See If You've Left Anything on the Table During a Negotiation
How to Negotiate

3 Steps to See If You've Left Anything on the Table During a Negotiation

This blog was originally published on 10/26/2015 and updated on 8/27/2020. “How do I know whether I’ve gotten everything I could have out of a deal?”...

How to Demonstrate Leadership Virtually
Crisis Negotiation

How to Demonstrate Leadership Virtually

If you’re like many people, the COVID-19 pandemic has forced your organization to work remotely and embrace the virtual office. Because of the...

Communication Skills: Did You Know There Are 5 Levels of Listening?
Communication Techniques

Communication Skills: Did You Know There Are 5 Levels of Listening?

This blog was originally published on 5/14/2018 and updated on 8/13/2020. Most people who think they are good listeners underperform—by as much as 60...

How to Develop Your Mindset Before a Negotiation
Preparing to Negotiate

How to Develop Your Mindset Before a Negotiation

In a previous post, we outlined the important role mindset—the set of attitudes, beliefs, and assumptions that governs your behavior—plays in...

Communication Skills: How to Use a Cold Read and Accusation Audit
Communication Techniques

Communication Skills: How to Use a Cold Read and Accusation Audit

This blog was originally published on 4/17/2017 and updated on 8/6/2020. A few years ago, I was the only hostage negotiator in a room full of SWAT...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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