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Infographic: How to Negotiate Through the Sales Process
Improving Sales

Infographic: How to Negotiate Through the Sales Process

A lot of salespeople go into meetings with potential buyers and spend their time trying to educate them about their products. But that’s awareness...

How to Demolish Your 2021 Sales Goals
Improving Sales

How to Demolish Your 2021 Sales Goals

Every top-performing sales team is focused on the same thing: getting consistently better results over time.

Why Negotiation Training is the Best Investment for 2021
Negotiation Tactics

Why Negotiation Training is the Best Investment for 2021

These days, people aren’t going to conferences and in-person events anymore, and it appears as though that will remain the case for the foreseeable...

4 Ways to Get Everything You Want in a Contract Negotiation
Communication Techniques

4 Ways to Get Everything You Want in a Contract Negotiation

Every negotiator wants the same thing: getting exactly what we want every time we sit down at the table.

Negotiation Training: The 7 Deadly Sins of Negotiation
Negotiation Mistakes

Negotiation Training: The 7 Deadly Sins of Negotiation

What are The Black Swan Group’s 7 Deadly Sins of Negotiation™ and how can you ensure you don’t fall victim to them? Here’s what you need to know.

The Most Underutilized Negotiation Skill
Communication Techniques

The Most Underutilized Negotiation Skill

The first time I ever handled a hostage negotiation, the whole thing was over in five minutes. I thought that negotiation was easy and that I was a...

What Is The Black Swan Group's Negotiation 9™ (N9™)?
Communication Techniques

What Is The Black Swan Group's Negotiation 9™ (N9™)?

The Black Swan Group’s Negotiation 9™ (N9™) are the nine skills that make it easy to achieve Tactical Empathy™ (TE™) —the best way to accomplish...

Why Good Cop, Bad Cop in a Negotiation is a Terrible Idea
Communication Techniques

Why Good Cop, Bad Cop in a Negotiation is a Terrible Idea

If you’ve ever seen practically any movie that involves police officers, you’re familiar with the good cop/bad cop negotiation strategy. During an...

How to Teach Your Sales Team to Negotiate Better Deals
Improving Sales

How to Teach Your Sales Team to Negotiate Better Deals

Whether your sales team is crushing it every month or struggling to reach targets, you can always get better results. One of the main reasons sales...

5 Steps to Assess Your Leadership Skills
Leadership Skills

5 Steps to Assess Your Leadership Skills

Many leaders get to the top, think they’ve made it, and stop trying to improve. The best leaders, on the other hand, understand that leadership is...

Communication Skills: How to Deliver Bad News
Communication Techniques

Communication Skills: How to Deliver Bad News

In an ideal world, everything would be rosy, and you’d never have to deliver bad news to your direct reports. But there comes a time when every...

Dealing with a Cut-throat Negotiator
Preparing to Negotiate

Dealing with a Cut-throat Negotiator

The Black Swan Method™ was originally designed for the cut-throat negotiator. Check out this quick clip to learn how to deal with these folks (and...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

Questions? We're here to help.