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4 Leadership Behaviors to Avoid
Leadership Skills

4 Leadership Behaviors to Avoid

The Black Swan Group often talks about what you can do to become a more effective leader. But if your goal is reaching your full potential as a...

Black Swan Negotiation Skills Training: Mislabels
Negotiation Tactics

Black Swan Negotiation Skills Training: Mislabels

The Black Swan Group often recommends using Labels™ to describe emotions that are displayed, verbalized, or implied but not directly articulated. In...

What Type of Negotiation Are You Walking Into?
Preparing to Negotiate

What Type of Negotiation Are You Walking Into?

At a high level, The Black Swan Group believes that all negotiations are the same. Whenever you find yourself in a negotiation, regardless of the...

Real Estate Negotiation: How to Negotiate on Behalf of Your Buyer
Real Estate Negotiation

Real Estate Negotiation: How to Negotiate on Behalf of Your Buyer

Modern real estate agents face an unprecedented market. Right now, there is a shortage of inventory that has never been seen before. As a result,...

5 Negotiation Exercises for Women Working to Become Expert Negotiators
Women Specific Negotiation Skills

5 Negotiation Exercises for Women Working to Become Expert Negotiators

Let’s face it: The business world isn’t always easy for women. No matter how accomplished and experienced we are, it seems like it’s only a matter of...

5 Exercises to Become an Expert Real Estate Negotiator
Real Estate Negotiation

5 Exercises to Become an Expert Real Estate Negotiator

No matter how good of a real estate negotiator you are, you can always improve. Here are five exercises expert real estate agents practice regularly...

How to Improve Your Sales Performance with Thought-Shaping Questions
Improving Sales

How to Improve Your Sales Performance with Thought-Shaping Questions

A Thought-Shaping Question™ shapes your counterpart’s thoughts and makes them realize things they might not have thought of otherwise. They are...

Negotiation Tips for Women: How to Confidently Approach Your Counterpart
Women Specific Negotiation Skills

Negotiation Tips for Women: How to Confidently Approach Your Counterpart

It’s not always easy for women to be confident in the world of high-stakes negotiations. After all, women and men are often treated differently in...

Negotiation Tips Post-Mortem: How to Identify Your Missteps
Negotiation Tactics

Negotiation Tips Post-Mortem: How to Identify Your Missteps

Here’s a negotiation tip: The world’s most effective negotiators understand that they can always sharpen their skills and improve, regardless of the...

4 Easy Tips to Increase Sales During Your Next Negotiation
Improving Sales

4 Easy Tips to Increase Sales During Your Next Negotiation

The best negotiators in the world are always trying to learn new skills and figure out what they can do to negotiate more effectively. Contrary to...

Becoming a Master Negotiator: Trigger Kindness Moments Everyday
Negotiation Tactics

Becoming a Master Negotiator: Trigger Kindness Moments Everyday

Want to become a master negotiator? Do these two things: Have a list of go-to phrases. Never be mean to someone who can hurt you by doing nothing....

Negotiation Training: What Are Black Swans and How Can You Identify Them?
Negotiation Training

Negotiation Training: What Are Black Swans and How Can You Identify Them?

Black Swans are small bits of information the other side holds that— if uncovered—would dramatically change the course of the dialogue and,...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

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