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Labeling...It's Not Just For Emotions Anymore
Emotion labeling was developed as a part of the Active Listening Skillset in the area of psychotherapy in the 1950’s. It is defined as the tentative...
Why Are We Still Talking About This?
Google “Leadership Emotional Intelligence” and marvel at the number of hits on books, articles, and blog posts that have been produced. Not a week...
Using The Power of Silence To Get More
Falling silent, also known as the effective pause, is a powerful tool to use during interpersonal communication. It is a skill in which you...
Bridging the Gap: Why Hostage Negotiation Is Successful In Business
Last week, I was presenting basic negotiations concepts to a group of CEOs and senior managers. About 45 minutes into our talk, one of the...
2 Techniques To Fend Off An Attack
Have you ever been in a difficult conversation where the other person appears intent on pulling you into an argument or trading personal attacks? We...
Communication Skills: Hang a Label™ on It
Labeling™ is a communication skill that enables us to identify the dynamics, emotions, and circumstances implied or verbalized by our counterpart.
Why It's Important To Embrace "No"
“I’m telling you now man, if y’all do anything foolish, these people are gonna get hurt,” Mike said after taking 12 people hostage during a botched...
4 Types of Difficult People and How To Win Them Over
How you handle difficult conversations or manipulative tactics can be a deal maker or deal breaker. You will face demanding, unclear, frustrating,...
Bargaining vs Negotiation: Do you really know the difference?
Two weeks ago, I attended the SaaStr 2017 conference in San Francisco. It was a collection of Software- As-A-Service start-up CEOs, CFOs, COOs as...
Are You Underperforming As A Listener?
Most people who think they are good listeners underperform. There is some research that suggests they do so by as much as 60%. This overconfidence...
Negotiating When They Are Not Talking
Sam Felder (not his real name) had barricaded himself in his home. Suffering from hellacious migraines and post-traumatic stress, he told his wife he...
Establish Your Kill Line
A woman calls 911, hysterical. She tells the call taker that her boyfriend, a military vet, is despondent and threatening to commit suicide by way of...