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The 5 Roles of a Successful Leader
Leadership Skills

The 5 Roles of a Successful Leader

What does it take to be a successful leader? It’s not an Ivy League education, it’s not good looks, and it’s not gobs of money, either. Great leaders...

The Black Swan Leadership Framework
Leadership Skills

The Black Swan Leadership Framework

Great leaders inspire their teams to do their best work. And that begins by using philosophies that are born out of high-stakes hostage negotiations....

The 4 Defining Characteristics of Effective Leadership
Leadership Skills

The 4 Defining Characteristics of Effective Leadership

Anyone can be a leader. But not every leader is an effective one. Great organizations are built on the backs of effective leadership. That’s because...

Leadership Behaviors That the Experts Swear By
Leadership Skills

Leadership Behaviors That the Experts Swear By

Employees don’t quit because they hate their jobs. In large part, they quit because they hate their managers. On the flip side, great managers have...

How Leadership Failure Looks Differently Than You Think
Leadership Skills

How Leadership Failure Looks Differently Than You Think

To many, leadership failure looks like a toxic boss scolding their employees and causing a mass exodus. But true leadership failure comes in other...

5 Commonly Overlooked Characteristics of Effective Leadership
Leadership Skills

5 Commonly Overlooked Characteristics of Effective Leadership

Leaders have the power to make or break a company.

Leadership Intelligence: How Ego and Authority Impact Your Potential
Leadership Skills

Leadership Intelligence: How Ego and Authority Impact Your Potential

In the world of hostage negotiation, it’s critical to be cognizant of the action imperative—pressure from our superiors to resolve an issue and get...

Why You Should Attend a Negotiation Seminar
Negotiation Training

Why You Should Attend a Negotiation Seminar

Are you satisfied with where you are right now? Are you confident that you’re not leaving money on the table? Are you certain that you’re not...

Five Key Components of Effective Negotiation
Preparing to Negotiate

Five Key Components of Effective Negotiation

No matter the context or the stakes, every effective negotiation strategy relies on these five factors. Are you effectively using all five?

5 Negotiation Techniques That Work
Negotiation Tactics

5 Negotiation Techniques That Work

Our work and personal lives are filled with negotiations. Some are small negotiations, such as what movie to watch or who should be responsible for...

How to Gain Leverage During a Negotiation
How to Negotiate

How to Gain Leverage During a Negotiation

In a negotiation, having leverage means that you hold a perceived advantage that could give you the upper hand in achieving the agreement you desire.

5 Crucial Tips For Getting Past The Gatekeeper

5 Crucial Tips For Getting Past The Gatekeeper

Getting past the gatekeeper, the screener, the blocker or whatever term you give them has been a challenge...forever. Their job is to insulate and...

Harness the Power of Tactical Empathy®

Better listening. Better questions. Better outcomes.

Questions? We're here to help.