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How to Get a Refund with a Simple Email Mirror
The first two keys to effective emails are simple:
Are You Tactical-Empathy Curious?
First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.
How to Tell If Someone Is Bluffing
How do we know whether our counterpart is serious or just taking a position to try to outmaneuver us? And how do we protect the relationship while we...
The 3 Laws of Leverage
There are generally three ways to think about leverage in negotiations:
How to Deal with a Liar During Negotiations
Our company used to say, “Yes is nothing without how.” But after years of negotiations, we’ve realized that this isn’t completely accurate. In...
The Four-Step Process To Get You Better Offers
After receiving an offer, you may be asking yourself, “How do I know I got everything that I could have gotten?”
3 Books to Read in Q1 of 2019 to Become a Better Negotiator
If you’re looking to sustain a competitive advantage, make a habit out of reading. Devoting yourself to just one chapter a night will keep...
3 Ways People Take Themselves Hostage in Negotiations & How to Fix It
As a professional negotiator, I’ve witnessed a fair share of negotiation mishaps and mistakes. When conversations and deals fall apart, it’s usually...
The 5 New Rules for Winning Negotiations
Who knew hostage negotiation actually uses the same principles that apply to all negotiations?! Hostage negotiation started in the 1970s, before...
4 Steps to Gaining the Upper Hand in a Negotiation
The secret to gaining the upper hand in a negotiation is to give the other party the illusion of control. But how do you flip the control dynamic on...
5 Tricks To Repair A Bad Business Relationship
The ability to repair suffering relationships is a vital business skill. Cultivating emotional intelligence and control will give you a competitive...
Fine-Tune Your Business Negotiation Skills in 6 Steps
To be a compelling and consistent negotiator, it’s important to keep learning new skills and evolving your approach as you grow. Even veteran...