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What to Do If You Are Stuck in a Bad Faith Negotiation
The most dangerous negotiation is the one you don’t know you’re in.
What Does a "Collaborative Negotiation" Look Like?
How do you set a tone of collaboration that sticks—especially with someone that sees the negotiation as win-lose, and they want you to lose? It’s...
The Simple Negotiation Exercise You Can Try Today
The most dangerous negotiation is the one you don’t know you’re in. Luckily, there’s an easy way to become aware of this: If the words I want or I...
How Expert Negotiators Use “No” to Close
Yes is a useless word. When anything is really important, we don’t even bother with yes. It’s B.S. anyway and almost always fake. When it’s important...
How to Use the Key to Tactical Empathy
Everyone who grasps the importance of that’s right is making incredible breakthroughs in their negotiations. They are killing it. And you will, too....
How To Win With Email: 4 Rules For Success
The business world runs on email. In fact, studies have found that the average professional receives 121 emails every day. Winning with email starts...
The Best Leadership Books of the Last Decade
Great leaders are always trying to develop new skills to increase their effectiveness. One of the easiest ways to do that is by learning tips and...
Bullsh*t On Compromise
The Black Swan Group is here to call “bullshit” on compromise—exactly as we did in our book. Here are two reasons why.
How To Negotiate Your Utility Bills Down
Are you spending more than you need to on utilities? Almost certainly, if we’re being honest. Renegotiating your utility bills on a regular basis is...
How to Get a Refund with a Simple Email Mirror
The first two keys to effective emails are simple:
Are You Tactical-Empathy Curious?
First things first: Watch this absolutely hilarious Chris Voss TEDx talk on tactical empathy.
How to Tell If Someone Is Bluffing
How do we know whether our counterpart is serious or just taking a position to try to outmaneuver us? And how do we protect the relationship while we...