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How to Choose the Right Negotiation Consulting Company
If you or your team is struggling to win deals, navigate a tricky business situation, or communicate effectively, it may be worth your while to...
Communication at Work: Why Hearing "No" Should Be Your Goal
Many of the negotiation techniques we teach at Black Swan Group are part of a “no” strategy. We discuss ways to make “no” work for you in a...
Communication at Work: Are You Being Too Nice at the Negotiation Table?
When we’re faced with a difficult negotiation, many of us make the mistake of thinking that niceness will help us get what we want. To make ourselves...
Communication at Work: How to Nail Your Elevator Pitch
I’ll be honest—I’m not a fan of the elevator pitch. The idea of preparing a 30-second sales speech in which you explain your idea or solution and why...
Active Listening: What It Is and Why It Matters in Negotiating
The term “active listening” is easy to misinterpret. Oftentimes, it’s used to describe the nonverbal cues (like nodding and direct eye contact) that...
5 Effective Communication Techniques for Managing People
There’s no shortage of bad managers in the world. Most of them aren’t inherently evil people—they’re simply poor communicators. Being an effective...
Mastering the Art of First and Last Impressions
Although first impressions don’t always stick, they do inform how much time, attention, and trust you earn right off the bat. On average, first...
7 Negotiation Techniques for Introverts
If you’re not outgoing, then the thought of initiating a negotiation and stepping out of your comfort zone can feel especially uncomfortable. Below,...
3 Scenarios to Practice Your Negotiation Skills
There’s one commonality that all effective negotiators share: they consciously make the decision to negotiate in their daily lives. It may sound...
Why Compromise is the Enemy of Agreement
We’ve all heard the old adage that “compromise is the secret to a good marriage.” It’s not uncommon to hear compromise linked to things like love and...
How to Negotiate With Loved Ones
No matter how skilled and practiced you are as a negotiator, when it comes to dealing with the people you love, it’s easy to get stuck. The same...
5 Elements of Emotional Intelligence to Use During Negotiation
As former FBI negotiators and professional negotiation coaches, we spend a lot of time thinking and talking about emotional intelligence (EQ)....