Most people who think they are good listeners underperform. There is some research that suggests they do so by as much as 60%. This overconfidence impedes their success as it prevents them from truly understanding the motivation of the other […]
MOREPIES. It’s the acronym developed by the Crisis Negotiations Unit of the FBI in order to help negotiators remember the eight skills in the Active Listening Skill (ALS) set.
People always want to increase their odds of success. It’s simply human nature to want to do everything you can to avoid failure. Here are 3 guaranteed ways to increase your chances of success in communication.
When using the time in a negotiation to construct a response, whether it be a rebuttal to a statement/objection or the application of an objective, a large portion of your brain goes offline. We have all experienced being alone thinking […]