We help solve your business communication challenges with hostage negotiation techniques.

How We Help:

Clients learn negotiation skills that have been adapted from the hostage negotiation world and proven successful in business. These skills rooted in emotional intelligence, active listening, and human nature response enable you to uncover “Black Swans” that are critical to making the best deal possible. Moving from a typical confrontational approach to a collaborative approach that will increase your successes.

Who We Help:

Anyone who needs to negotiate, persuade, or influence. Whether you negotiate million dollar deals or need to influence the performance of others, we can help you take your negotiation skills to the next level. We work with clients in all industries. See what others have said about us.

How We Started:

The Black Swan Group was founded in 2008 by Chris Voss, a 24-year veteran of the FBI. The FBI has been a long time thought leader in the negotiation space. After retiring as the FBI’s lead international kidnapping negotiator, Chris started The Black Swan Group with the aim of bringing his special knowledge and experience to the business world.

What is a Black Swan:

Black Swan logoIn 16th Century London, “Black Swan” was synonymous with impossibility. In recent years it has been redefined in the financial sector as the Black Swan Theory to mean “an unexpected occurrence that has a major effect on the outcome”. The Black Swan Group believes there are 3-5 Black Swans in every negotiation. We teach specific negotiation skills that enable you to handle the unpredictable, uncover Black Swans, and navigate your course to success in your negotiations.